SHIPPING & RETURNS.

Delivery destinations, charges and estimated dispatch and delivery times will be shown here and in Shopify checkout once confirmed. For most UK online clothing orders, you can tell us you wish to cancel within 14 days of receiving your order, then have a further 14 days to send it back. You may inspect an item as you would in a shop; deductions may apply for handling beyond what is needed to check it. A qualifying full-order cancellation includes a refund of standard outbound delivery, not an express upgrade, within 14 days of receiving the return or evidence it was sent, whichever is earlier. Return postage responsibility and the return address must be confirmed before sales begin. Damaged, faulty or incorrect items have separate statutory rights, including the usual 30-day short-term right to reject faulty goods; contact us at support@blockfive.store for a remedy at no return cost to you. Refunds are processed through the original payment method in Shopify; bank processing times vary. Exchanges depend on stock and do not replace your legal rights.

Before launch: confirm delivery regions, rates, dispatch and delivery estimates, who pays change-of-mind return postage and the return address. Customer support runs through support@blockfive.store. These drafts are not a substitute for a legal review.